Get in Touch With Us

Got a question about something you read on ieeeismar.org, spotted an error, or want to suggest a sweepstakes casino we should look at? This page covers how to reach us and what kind of enquiries we can actually help with.

How to Send Us a Message

Email is the best way to contact our editorial team. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies. We aim to respond within a couple of working days, though this can stretch a little during busier periods.

If you tell us upfront what your message concerns — a specific listing, a correction, a general question — we can route it faster and give you a more useful answer.

What We Can Help With

• Questions about our listings — If you want more detail on how a platform on our site works, its Gold Coins or Sweepstakes Coins structure, or its stated welcome offer, ask and we will point you to what we know or check further.
• Corrections — Sweepstakes casino terms, eligible states, and promotions change often. If something looks outdated or inaccurate, please flag it so we can review and update it.
• State availability queries — Because eligibility varies by state and operators can change which states they serve, let us know if you have found a discrepancy between what we show and what an operator currently states.
• Content suggestions — If there is a sweeps coins casino, a payment method, or a topic around social casino play you would like us to cover, we are open to hearing it.
• General feedback — Positive or critical, feedback on how we present information helps us keep the site useful.

What We Cannot Do

We are an independent information and comparison resource, not a customer support desk for any individual operator. We cannot process redemptions, verify your identity on a platform's behalf, resolve account disputes, or issue refunds. For those matters, you will need to contact the sweepstakes casino operator directly through the support channel listed on its own site or in your account. We also cannot provide legal advice on whether a specific site is permitted in your state — for that, check the operator's own eligibility terms and, where you have doubts, your state's relevant guidance.

A Note on Responsible Play

Sweepstakes casinos use a promotional model built around free-to-play Gold Coins and redeemable Sweepstakes Coins, but the games themselves still involve chance, and no outcome is guaranteed. If you or someone you know is finding it hard to keep play in balance, please say so in your message. We will not diagnose or judge — we will simply try to point you toward general resources for support. If you are exploring alternatives to regulated online casinos, our Trusted Non GamStop Casinos UK page may also be a useful reference point, though note it covers a different market and rules.

Before You Write In

A few quick checks can save time on both sides:

1. Search the site to see whether the operator, state, or topic you have a question about is already covered.
2. Check the operator's own terms and conditions page for redemption thresholds, identity verification requirements, and excluded states — these sit with the operator, not with us.
3. Include the platform name and, if relevant, your state, so we can give a more specific answer.
4. If your enquiry concerns an account, deposit, or redemption issue, contact the operator's own support team first, since we do not have access to individual accounts.

We review every message that comes in and aim to keep our replies as direct and specific as the questions we receive. Thank you for taking the time to reach out — we look forward to hearing from you.